SFDC was officially launched in 1999 with vision of becoming worldwide leader on demand CRM. Founded by Mark Benioff.
Why SFDC?
– It is a Number one on demand CRM.
– Force.com platform – Reduce development cost. We can deliver applications in very short time.
– App Exchange – It is very good market place to sell our custom applications and to buy applications from App Exchange.
– It is available on cloud – No need to install any software and No hardware required.
CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and prospects penetrating to Sales, Marketing and Support.